Your business shouldn't have to work around its software.

Usually not. Replacement means training, migration, disruption, and risk, so my first preference is to make the software you've already paid for work better together. Replacing something only comes up when keeping it genuinely costs more than replacing it.

Flat, not hourly. The price is fixed for the agreed scope and assumptions. If new information materially changes the scope, I stop, explain it, and provide a written change quote before proceeding.

Yes. Reconstructing and stabilizing undocumented systems is a core part of my work. I also document what I touch, giving you a clear record for future maintenance.

Different layer. IT shops keep computers running; vendors support their own product. I complement both by focusing on the workflows and connections that cross between their systems.

A free 90-minute look at one system, offered after the 20-minute call when it's a good fit. I look for the obvious friction and likely opportunities, and you leave with a one-page summary: the top findings, the price to fix each, and what's fine as-is. It's yours to keep either way. The Snapshot deliberately stays on the surface: the moment something needs log analysis, code review, database work, or cross-system tracing, that's the Diagnostic's territory. I hold a few Snapshot slots each week.

The investigation the Snapshot can't do: with proper access I trace workflows end to end, review configuration, code, and data, and find root causes, ending in a prioritized action plan: what's costing you money, what each fix costs, and what's fine as-is. Any safe, contained issue I find gets handled on the spot at no extra charge. The report is yours either way: use it with me, your own team, or anyone else. Price scales with scope: $500 Focused (one system), $750 Connected (two systems), $1,000 Operations (three to four). Five or more, or an unusually complex environment, gets a custom quote. You're not paying for a sales pitch.

A system generally means one primary software product and the business workflow being examined within it. Integrations, custom code, multiple departments, unusually complex configurations, or additional workflows may affect scope. Your quote identifies exactly what's included before work begins.

The Diagnostic is a fixed price, separate from implementation: you're buying a defined investigation, not feeding a meter. The free Snapshot works the same way: every finding comes with a price you can take anywhere, including to someone who isn't me. If the right answer is "leave it alone," "call your vendor," or "this is a one-session fix," that's what the report says.

Me, personally: every call, every fix. You're hiring the engineer you spoke with, not a salesperson who hands the work to someone else.

If an issue results from my work, I'll correct it at no additional charge. If a vendor update or an unrelated change causes a new issue, that's separate work, and I'll explain the distinction clearly. The optional Care Plan is available for ongoing monitoring and maintenance.

Only what the work requires: ideally a separate account with limited access, never your master password. Access is documented and removed when the engagement ends, and the findings report lists exactly what was touched. I also carry general liability and professional liability (tech E&O) coverage; certificate available on request.